General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to all contracts that you enter into with us as the provider (Nejla Reif, Pyjama Royal) via the website pyjama-royal.de. Unless otherwise agreed, the inclusion of any of your own terms and conditions is objected to.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A business is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.

§ 2 Formation of the Contract

(1) The subject matter of the contract is the sale of goods.

(2) By listing the respective product on our website, we already make you a binding offer to enter into a contract via the online shopping cart system, on the terms stated in the product description.

(3) The contract is formed via the online shopping cart system as follows: The goods intended for purchase are placed in the "shopping cart". Using the corresponding button in the navigation bar, you can call up the "shopping cart" and make changes there at any time. After calling up the "checkout" page and entering your personal details as well as the payment and shipping terms, the order data is finally displayed to you as an order summary. By clicking the "order with obligation to pay" button, you accept the offer, thereby forming the contract.

(4) Your inquiries regarding the creation of a quote are non-binding for you. We will provide you with a binding offer in text form (e.g. by email) in this regard, which you may accept within 5 days.

(5) Order processing and the transmission of all information required in connection with the conclusion of the contract are partly automated and take place by email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by SPAM filters.

§ 3 Individually Designed Goods / Custom-Made Items

(1) You provide us with the information or measurements required for the individual design of the goods in text form. We implement the data and measurements transmitted to us without subjecting them to a content review.

(2) For goods that have been made to your individual measurements, altered, or fitted with embroidery/a monogram, there is no right of withdrawal (see § 4 of the Right of Withdrawal Notice).

(3) If a garment made to your measurements does not fit perfectly, please notify us of the defect within 14 days of delivery. We are then entitled and obliged to remedy it free of charge. Your statutory warranty rights remain unaffected by this.

§ 4 Right of Retention, Retention of Title

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

§ 5 Warranty

(1) The statutory liability for defects applies.

(2) As a consumer, you are asked to check the goods for completeness, obvious defects, and transport damage immediately upon delivery, and to notify us and the carrier of any complaints as quickly as possible. Failure to do so has no effect on your statutory warranty claims.

(3) The limitation period for warranty claims is 24 months from delivery of the goods for consumers.

§ 6 Choice of Law, Place of Performance, Jurisdiction

(1) German law applies. For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country of the consumer's habitual residence (principle of favorability).

(2) The place of performance for all services arising from the business relationships existing with us, as well as the place of jurisdiction, is our registered office, provided you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you have no general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is unknown at the time the action is filed.

II. Customer Information

1. Identity of the Seller

Nejla Reif
Pyjama Royal
Eppendorfer Baum 32
20249 Hamburg
Germany

Phone: +49 (0) 40 474030
Email: shop@pyjama-royal.de

Alternative Dispute Resolution:
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

2. Information on the Formation of the Contract

The technical steps leading to the conclusion of the contract, the conclusion of the contract itself, and the correction options are governed by the provisions on "Formation of the Contract" in our General Terms and Conditions (Part I).

3. Contract Language, Storage of the Contract Text

3.1 The language of the contract is German.

3.2 We do not store the full text of the contract. Before submitting the order via the online shopping cart system, the contract data can be printed out using the browser's print function or saved electronically. After we receive your order, the order data, the information required by law for distance contracts, and the General Terms and Conditions will be sent to you again by email.

4. Essential Characteristics of the Goods or Service

The essential characteristics of the goods can be found in the respective product description.

5. Prices and Payment Terms

5.1 The prices quoted in the respective offers, as well as the shipping costs, represent total prices. They include all price components, including all applicable taxes.

5.2 Any shipping costs incurred are not included in the purchase price. They can be viewed via an appropriately labeled button on our website or in the respective product description, are shown separately during the ordering process, and are to be borne by you in addition, unless free shipping has been promised.

5.3 The payment methods available to you are shown under an appropriately labeled button on our website or in the respective product description.

5.4 Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due for immediate payment.

6. Delivery Terms

6.1 The delivery terms, the delivery date, and any existing delivery restrictions can be found under an appropriately labeled button on our website or in the respective product description.

6.2 If you are a consumer, it is stipulated by law that the risk of accidental loss or accidental deterioration of the goods sold during shipping only passes to you upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the business, or another person otherwise designated to carry out the shipment.

7. Statutory Liability for Defects

Liability for defects is governed by the provisions on "Warranty" in our General Terms and Conditions (Part I).