FREQUENTLY ASKED QUESTIONS (FAQ)
Everything you want to know about Pyjama Royal, our pieces, and your purchase – all in one place.
Products & Materials
Most of our collection is made from 100% natural cotton – soft, breathable, and gentle on the skin. You'll find the exact material in each product description.
Classico is our fabric world of twelve timeless patterns – from subtle checks to fine stripes. It runs through the entire collection, so you can combine pajamas, slippers, bathrobes, and more in the same design.
Classico stands for classic, pure cotton. Brushed is especially soft-brushed for a gentler feel on the skin. Flannel is densely woven and noticeably warming – ideal for cold nights.
Yes. We manufacture responsibly in Germany and Switzerland, with high standards, fair production, and short distances.
Sizes & Fit
Our clothing is usually available in sizes XS to XL, and our slippers in sizes 37/38 to 45/46. You'll find the exact measurements in our size chart.
The best approach is to use our size chart and measure a favorite piece that fits you well. If you're unsure, we're happy to advise you personally – or you can go straight for a custom-made piece.
Yes, for many pieces: you can choose the length in fine increments from minus four to plus four centimeters – almost like tailor-made.
Custom-made
You send us your measurements, and we craft your piece by hand, entirely to your wishes. You'll find the exact steps on the respective product page under "Made to Measure".
Depending on order volume, please allow around two to three weeks. Good things take time – and a piece for life even more so.
Items made, altered, or embroidered individually for you are excluded from the statutory right of withdrawal. If a piece made to your measurements doesn't fit perfectly, get in touch within 14 days of delivery – we'll adjust it free of charge.
Care
Please clean according to the instructions on the sewn-in labels. Our tip: washing inside out helps the color stay vibrant for longer.
Order & Payment
You'll see the payment methods available to you during checkout. Payment is always processed via a secure, encrypted connection.
By clicking "order with obligation to pay", you place a binding order. You'll then receive a confirmation by email – and your purchase is complete.
Shipping & Delivery
We usually ship ready-to-wear sizes within one week of receiving your order. Custom-made pieces take a little longer (see Custom-Made).
Yes, we deliver within Europe and to the USA. Shipping costs are shown transparently during checkout.
For shipments to Switzerland, the USA, and other countries outside the EU, customs duties, import taxes, and fees may apply, which are payable by the recipient.
Exchange & Returns
As a consumer, you have a 14-day right of withdrawal. The goods should be unworn, unwashed, and in perfect condition – ideally in their original packaging. You'll find all the details on our Right of Withdrawal page.
As the buyer, you bear the direct costs of the return shipment. Please make sure to use sufficient postage.
After receiving and inspecting your return, we refund the purchase price via the same payment method you used for your order – usually within a few days.
Gifts
Yes. Our gift cards come in any amount you choose and reach you within minutes by email – ready to print or give digitally.
Absolutely. Whether pajamas, a bathrobe, or our cotton-covered photo album – every piece makes a thoughtful gift. We're happy to advise you personally on request.
Stores & Atelier
You'll find us in Hamburg and Zurich. Addresses and opening hours are available on our Our Stores page.
We'd love to have you. At our atelier in Hamburg, you can experience Pyjama Royal right where everything is made – from fabric selection to the final stitch. We take our time for you.
Couldn't find a suitable answer?
Contact us. We look forward to hearing from you!
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